Microsoft Contacts

Microsoft Contacts brings each person's Microsoft 365 contacts into their VoxaLink user portal, so the people they already know are there to call without re-typing numbers. VoxaLink keeps the list current by polling Microsoft 365 periodically.

Pairing is done per user — an admin switches the feature on for the right people, and then each person connects their own Microsoft account.

What it does

• Syncs a user's Microsoft 365 contacts into their VoxaLink user-portal Contacts.
• Keeps them updated by polling Microsoft 365 from time to time.
• Makes them callable straight from the user portal.

Before you connect

• A recent platform version.
• A Microsoft 365 account for each user who wants to pair their contacts.

Set it up in VoxaLink

Admin — switch it on:

1. Open Admin → CRM Integrations and find Microsoft Contacts.
2. Click Configure and set Apply to — All accounts (tenant-wide), or a permission group.
3. Click Save.

Each user — pair their account:

1. In the user portal, open Settings → Microsoft contacts.
2. Click Pair, sign in with your Microsoft account and grant access.
3. A checkmark confirms the account is paired; your contacts begin syncing in.

How it behaves

Once a user has paired their account, their Microsoft 365 contacts appear in their VoxaLink Contacts and stay in step as VoxaLink polls Microsoft 365 periodically.

Troubleshooting

• Contacts don't appear — confirm the user has paired their account (look for the checkmark under Settings → Microsoft contacts) and that the admin has applied the integration to their scope.
• The Pair option is missing — check the Apply to scope in Configure includes that user, and that you're on a recent platform version.