Billing

Download your usage and invoice charges as CSV for reconciliation — everything from calls and SMS to phone numbers and capacity, broken down the way your finance system needs it. Amounts are shown GST-exclusive, in AUD.

Exporting

Choose between two tabs:

• Un-invoiced — current usage that hasn't appeared on an invoice yet, so you can reconcile spend before the billing period closes.
• By invoice — pick a specific past invoice from the list and export exactly what it covers.

Either way, narrow the export with a product group filter — All products, Calls, SMS, Phone numbers, Capacity (channels & licences), Add-ons, or Adjustments — then request the export.

Watching an export run

Each requested export becomes a job with a status: Queued, Running, Ready, Failed, or Expired. Once a job shows Ready, download the CSV from the list — exports don't stay available forever, so download promptly once ready.

Good to know

• If your tenant isn't yet linked to a billing account, the page tells you so — there's nothing to export until billing is set up.
• If your account is billed through a reseller, invoices may appear on the reseller's account instead of here — you can still export your un-invoiced usage regardless.

Everyday tasks

• Reconcile spend before the invoice arrives → Un-invoiced tab, export All charges.
• Get a breakdown for a specific past invoice → By invoice tab, select the invoice.
• Just check call costs, not everything → set the product group filter to Calls.
• Download a completed export → wait for its status to show Ready, then download — do this promptly, exports expire.

Next: Tasks — staff follow-ups from voice agents and admin entries.