Slack

The Slack integration sends a record of each user's calls into their own connected Slack. Once a person has paired their account, their incoming and outgoing calls are logged to Slack with the call details. This isn't a contact-lookup integration — it doesn't match numbers or pop records — it simply keeps a running note of calls where the user already works.

Setup has two halves: an admin turns it on for the tenant (or a group), then each user pairs their own Slack from the user portal.

Before you connect

• A Slack account for each person who wants their calls logged, with permission to authorise apps in that Slack workspace.
• Pairing is per user — there's no shared, tenant-wide connection. Anyone who wants their calls in Slack pairs individually.

Connect Slack in VoxaLink

1. Open Admin → CRM Integrations and find Slack under Messaging.
2. Click Configure and set Apply to — All accounts (tenant-wide), or a single permission group to make it available to one team first.
3. Click Save. This makes Slack available to those users; it doesn't connect anyone on its own.

Each user then pairs from their own user portal:

1. Open Settings → Slack.
2. Click Pair, sign in to Slack and grant access when prompted.
3. A checkmark confirms the account is paired.

What happens on a call

• Once a user has paired, their incoming and outgoing calls are logged to their connected Slack with the call details.
• There's nothing to match — Slack logging is tied to the user, not to a contact record, so unknown numbers are handled the same as known ones.

Troubleshooting

• Nothing appears in Slack — confirm the user has paired (Settings → Slack should show the checkmark). If not, run Pair again and grant access.
• A user can't pair — check Slack is enabled for their permission group under Apply to, and that they have rights to authorise apps in their Slack workspace.
• Pairing has stopped working — re-pair from Settings → Slack; the authorisation may have been revoked on the Slack side.